Adam Fields (weblog)

This blog is largely deprecated, but is being preserved here for historical interest. Check out my index page at for more up to date info. My main trade is technology strategy, process/project management, and performance optimization consulting, with a focus on enterprise and open source CMS and related technologies. More information. I write periodic long pieces here, shorter stuff goes on twitter or


Attn: Dyson, Inc.

Filed under: — adam @ 2:17 pm

“I have purchased a number of household appliances, more than a few of them made by the Dyson corporation, and never have I been so embarrassed about any of them as I am about this Dyson DC16. I am embarrassed for myself that I didn’t immediately return this unit after trying it out the first time, instead giving you the benefit of the doubt. I am embarrassed for you that you produced it and sold it as a functional appliance, sullying the reliability of your brand.

During the first year I had this handheld vac, never once did a full charge of the battery last more than 5 minutes. When it got down to less than 3 minutes, I spoke to your support representatives, who told me that the charger was probably defective, and sent me a new one. That helped for a short period of time, and I lived with it.

However, I’ve reconsidered. I no longer want to own this device. Its complete inadequacy at the task for which it was designed plagues me, and I am sufficiently disgusted with it that I cannot bear to pass it on to someone else. Nor am I willing to just throw it in the garbage – it is not worthy to even contribute to landfill somewhere.

I am therefore left with no choice but to return it to you. Please do as you see fit.”

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