Adam Fields (weblog)

This blog is largely deprecated, but is being preserved here for historical interest. Check out my index page at for more up to date info. My main trade is technology strategy, process/project management, and performance optimization consulting, with a focus on enterprise and open source CMS and related technologies. More information. I write periodic long pieces here, shorter stuff goes on twitter or


Three simple rules for good customer service

Filed under: — adam @ 11:42 am

There are three simple rules for customer service:

1) Don’t ask me for the same information more than once.

2) When I give you information, understand it. This goes double for when I tell you I’ve already tried certain steps to fix the problem.

3) Help me solve the problem. If you can’t (see rule #2), reroute me to someone who can (see rule #1).

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